Patient Satisfaction Questionnaire Patient Satisfaction QuestionnaireGUIDANCEAt Dokta, we're continually trying to improve our services. Your feedback is essential for us to do so. Please note that the data you submit is anonymous and confidential. It will be shared only with Dokta staff and regulatory authorities.Consultation DetailsDate of ConsultationConsultation Type- Select -VideoTelephoneHome Visit1. Access & Booking1. Booking my online appointment was easy. Strongly disagree Disagree Neutral Agree Strongly agree2. The booking system was clear and simple. Strongly disagree Disagree Neutral Agree Strongly agree3. Appointment times suited my needs. Strongly disagree Disagree Neutral Agree Strongly agree4. I was contacted at the agreed time. Strongly disagree Disagree Neutral Agree Strongly agree5. I was informed promptly about any delay. Strongly disagree Disagree Neutral Agree Strongly agree2. Technology & Platform6. The technology worked well during my consultation. Strongly disagree Disagree Neutral Agree Strongly agree7. Joining the consultation was straightforward. Strongly disagree Disagree Neutral Agree Strongly agree8. Technical issues were minimal or absent. Strongly disagree Disagree Neutral Agree Strongly agree3. Clinical Care and Advice9. The clinician understood my health problem. Strongly disagree Disagree Neutral Agree Strongly agree10. My concerns were taken seriously. Strongly disagree Disagree Neutral Agree Strongly agree11.The clinical advice was clear and understandable. Strongly disagree Disagree Neutral Agree Strongly agree12. Treatment options were explained clearly. Strongly disagree Disagree Neutral Agree Strongly agree13. The consultation length felt appropriate. Strongly disagree Disagree Neutral Agree Strongly agree4. Communication & Compassion14. The clinician was polite and professional. Strongly disagree Disagree Neutral Agree Strongly agree15. I felt listened to during the consultation. Strongly disagree Disagree Neutral Agree Strongly agree16. I felt comfortable discussing personal issues online. Strongly disagree Disagree Neutral Agree Strongly agree17. My questions were answered satisfactorily. Strongly disagree Disagree Neutral Agree Strongly agree5. Safety, Privacy, & Trust18. I felt safe using this online GP service. Strongly disagree Disagree Neutral Agree Strongly agree19. Risks or side effects were explained when relevant. Strongly disagree Disagree Neutral Agree Strongly agree20. My data and privacy felt protected. Strongly disagree Disagree Neutral Agree Strongly agree6. Prescriptions & Follow-up21. The prescription process was clear and efficient. Strongly disagree Disagree Neutral Agree Strongly agree22. Follow-up steps were explained clearly. Strongly disagree Disagree Neutral Agree Strongly agree23. I know how to seek further help if needed. Strongly disagree Disagree Neutral Agree Strongly agree7. Overall Experience24. Overall, I am satisfied with this service. Strongly disagree Disagree Neutral Agree Strongly agree25. I would use this online GP service again. Strongly disagree Disagree Neutral Agree Strongly agree26. I would recommend this service to others. Strongly disagree Disagree Neutral Agree Strongly agree8. Feedback & Improvementa) What worked well with your online consultation?b) What could we improve?c) Any other comments or suggestions?Thank you for your feedback.Your responses help us improve online patient care and safety.Total ScorePercentage ScoreAverage ScoreSubmit Form
